*** Coronavirus Update***

During this unprecedented time, we want to reassure you that we’re doing all we can to minimise the disruption the coronavirus pandemic is having on our services.
You can find all of the updates from Grand Union on our website: https://www.guhg.co.uk/coronavirus/ 

Moving home
Whilst this may be the last thing on most people’s mind at the moment, we do have a number of customers waiting to move into their new home. This is why we have continued to make sure that homes are available and, in line with government guidance, have developed a safe way to do this. 

When moving into a new property, our team will arrive early on the day of completion and open up, leaving you to take a look around. Our staff will have previously checked the property and information packs will have been left inside the property (usually in a drawer in the kitchen) for you. Keys will then be left outside the front door in a packet at a suitable time for both parties.

Homes for rent
Please be aware that we have suspended any viewings of rental properties following government guidelines. 

 
Rent worries
We know that a number you may find this a really difficult time, which is why we have launched a dedicated Rent Support team who can provide you with help, support and guidance.

For those customers with rent payment issues who work with us to find a solution, we will be able to offer a period of “rent payment flexibility”, which will allow you to defer payments for up to two months until later in the year.
To provide some reassurance we will be lenient on arrears resulting from the COVID-19 pandemic and will prioritise such cases for our Welfare Benefits & Money Advice service.
You can find more information on our dedicated page all about rent worries and how we can help: https://www.guhg.co.uk/coronavirus/rent-worries/ 

Repairs 
We have suspended the reporting of general repairs during this time. If it is an emergency repair, please call 0300 123 5544. If you have a general (non-urgent) repair that needs reporting, please be patient. You will be able to report these when our services return to normal.

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Welcome to Grand Union Living. We offer homes to market rent or homes for sale through shared ownership – a truly affordable route into home ownership.

We enable people to have choices, realise their aspirations and build successful lives by renting or buying a home from an established housing provider.

As part of Grand Union Housing Group, a provider of housing since 1994, we are passionate about building more homes, stronger communities and better lives in Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire.

Together we are investing in homes and local communities for the long term and are building 1,800 new homes over the next five years.